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General FAQs

Updated: May 27, 2021

  1. Why are there white spots on some of my leaves?

  2. The spots you're seeing are two things - hard water stains as well as left over pest prevention spray.

  3. Nearly every nursery, garden center, big box store, or local plant store uses regular water from the hose to water their vast majority of plants. From that hose comes hard water and hard water stains. Not an issue and easily fixed.

  4. The spray that I use to wash and treat plants as they come home from the nursery will sometimes leave white spots/film on the leaf.

  5. If you should see a leaf like that, it's okay! All you need to do is use some of your favorite botanical soap or horticultural oil and clean the leaf again for it to shine!

  6. Will my plants survive shipping?

  7. Hort & Culture uses 3-Day shipping via UPS for all orders. I also will only ship on Mondays (and sometimes Tuesdays) to reduce the amount of time our orders sit idle during transit.

  8. USPS Priority Rate shipping options have returned but unlike the UPS shipping option the shipping time 1-5 Business Days (USPS standards).

  9. My plant arrived damaged.

  10. Every plant is fragile and the shipping process is not always kind (or easy). I try to always get it right, but sometimes I don’t. When that happens, I fix it. Please inspect your package when you receive your delivery. Should your order arrive damaged, please contact me (make sure to include a photo) and I’ll get back to you as soon as possible (no longer than 3 days).

  11. In the unlikely event a plant is received dead on arrival, it will always be replaced.

  12. How will my plants arrive?

  13. My number one priority is that Hort & Culture plants arrive in happy, healthy condition. Our plants are always shipped in the original nursery container to allow you the customer to choose what pot your plant goes into next!

  14. Since plants are in their nursery containers, do I need to repot?

  15. The short answer is - it depends. First, let your plant acclimate to its new environment. Place the plant in the spot you plan to keep it in. Let it settle in for about 5 to 14 days.

  16. After this time, your plant should be adjusted - your home’s light levels and temperature differ from the nursery or my greenhouse - and you can pot it into an appropriate container of your choosing. But remember, this is optional: as long as your plant still has room to grow in its nursery grow pot, and looks happy and healthy, you don’t need to lift a finger!

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